Digital ThreadsŪ Monogramming & Embroidery - Customer Service Page #3

SALES TAX:

We are required by law to charge sales tax on orders being shipped to California. If you are shipping to any other destination in the US, sales tax will not be charged on your purchase.

INTERNET SECURITY:

With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users who choose us to shop with every year!

Our secure socket layer (SSL) software is the security industry standard and among the best software available anywhere for secure commerce transactions. It highly encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Shopping with us is safer than taking your credit card to the local mall and we guarantee it.

PAYMENT METHODS:

We accept Visa, MasterCard, American Express, Discover, Wire Transfer, Check or Money Order.

Personal checks and money orders should be sent to Digital Threads, 9091 Richborough Way, Elk Grove, California 95624 (orders cannot be shipped until checks & money orders are received and funds verified).

Corporate account buyers may purchase online using pre-assigned corporate account numbers which are manually cross checked for added security. Sign up for a corporate account by contacting customer service at 1-877-262-9703

Phone orders may be placed by calling (toll free) 1-877-262-9703

Fax orders may be securely placed by completing your order online and choosing the "I will Fax my payment information" as the final payment option. Your order will then be totaled and assigned an order number. It can then be printed out and you may write in your credit card payment information on that order page or provide a cover page with payment information. This can then be securely faxed to our sales office at 1-877-262-9703.

Mail orders may be placed by completing your order online and choosing the "I will Mail a check or money order" as the final payment option. Your order will then be totaled and assigned an order number. It can then be printed out and mailed to: Digital Threads, 9091 Richborough Way, Elk Grove, California 95624

*Orders can not be shipped until checks & money orders are received and funds verified.

RETURNS & EXCHANGES:

If for any reason you are not completely satisfied with your Digital ThreadsŪ purchase, simply return it and we will be happy to credit your account for the full purchase price of any non-personalized item. We’re sorry, but shipping fees are not refundable.

Personalized products are made-to-order per your instructions and are not refundable due to customer error such as spelling or incorrect date. Any error by Digital ThreadsŪ will be promptly replaced and reshipped at no charge.

• We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery. We’re sorry, but shipping fees are not refundable.
• If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by calling customer service at 1-877-262-9703.The carrier will inspect and pick up the damaged package and the damaged items will be replaced.